Product information


Returns, Payment and Security


1. Where can I try the chair?

Our customers love our industry leading trial period. You can enjoy it in your home for 30 days from the date you receive your delivery to be sure you made the right decision. This gives you adequate time to thoroughly try all the different settings and programs, and also for your body to get used to the massage. If you're not totally satisfied, just call us and we'll send a truck to pick it up from you.  Please see our return policy for more details.  

2. Is the item brand new?

Yes. We only sell 100% brand new items. All orders ship to you directly from the manufacturer in Arlington, TX. We do not sell floor models or previously used merchandise.

3. Are you the same as the manufacturer?  

No. is an authorized independent distributor of genuine Luraco massage chairs.


4. Do We Price Match or offer Price Protection?

Yes, our best deal guarantee means we'll do everything we can to beat or match any published offer. And you also get our 30 day money back guarantee. So please let us know what price you saw and where you saw it so we can save you some money. And for some piece of mind, we also offer 60 day price protection. So after you purchase, in case the chair goes on sale, we’ll refund you the difference. That way, you don't need to worry about buying the chair only to see it go on sale shortly after. Because whatever savings you would have gotten from the sale, we make sure that you'll still get that discount.

5. Will I receive a warranty with my purchase?

Yes. All purchases within the continental 48 United States include the standard Luraco manufacturer's warranty which is 10 years coverage on the leather, 5 years coverage on parts and 3 years of in home labor service.

If you ever need service, you can call the manufacturer directly in Arlington, TX. Labor service is done at your location, so you don't need to ship the chair anywhere. A technician would be sent to your location. There is no cost or deductible for warranty service.



1. When will I receive my order?

Shipping takes 2-3 weeks generally.  We will email you tracking info and then 1-2 days prior to delivery, you'll receive a phone call to schedule your delivery appointment.

2. What if the item is damaged?

Each shipment is very well packaged and thoroughly checked before shipping so damages and defects are rare. In the event of any damage or defect, we guarantee we will get you what you ordered. Whether that means shipping an entire new chair or a replacement part, we'll take care of it with no additional charge to you. Every shipment is fully insured, free of charge to you

3. Where will my order ship from?

Your order will ship to you directly from the manufacturer's warehouse which is based in Arlington, TX. We are authorized retailers of every manufacturer whose chairs we sell.


1. If I'm not satisfied, how do I return my order?

Please refer to our Return Policy

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Shopify Pay, Google Pay and Apple Pay. All payments are securely processed by Shopify.

3. Do We Offer Financing or Monthly Payment Options?

Yes we currently offer financing options but these are not yet integrated into our website.  Please call us (888) 772-8804 for financing.

4. Why should I trust
5. How can I contact

Please call us (888) 772-8804 or use our Contact Form to reach us.

6. Will I be charged sales tax? 

Customers within the USA are not charged tax.  For any customers that we are responsible to collect sales tax, we pay it on your behalf.